UPCOMING PUBLIC CLASSES
Increasing Your EQ: A Head Start to Being Heart Smart
In today’s competitive professional environment, emotional intelligence (EQ) is often the difference between reaching the top or falling flat. This course offers attendees the opportunity to assess their individual self-awareness while enhancing their people skills. Techniques for promoting self-regulation and preventing dreaded "filter fails" help equip participants to be better prepared to tackle the challenge of discerning the motivations of others and navigating professional (and personal) interactions towards more successful outcomes.
PMP® Exam Prep
Guided by PMP® certified instructors, Arrowhead’s Exam Prep course balances 4-days of interactive lecture with hands-on exercises designed to maximize learning retention for the busy project professional, and a final half-day workshop to review specific questions and concepts students need to be successful. Course fee includes all the materials needed to pass the exam. Guaranteed!*
ITIL® 4 Foundations Certification
ITIL® (Information Technology Infrastructure Library) is a world class, widely accepted approach to defining and managing IT services. The 3-day course helps individuals and organizations use technology to realize business transformation and growth. Course fee includes voucher to sit for the ITIL-4 Foundations Exam.
What’s for Dinner? Clearing a Path for Better Decision Making
What is the most commonly dreaded daily decision for many people regardless of their professional title? Oddly enough, it’s what to eat for dinner. We rarely step back to examine what happens during the day both professionally and personally that would lead to such a quagmire over something so simple, but gaining that perspective is a powerful first step in improving decision-making abilities. The class approaches decision making from both the perspective of the individual and the collective, or how we actually make decisions based on personal influences versus how we ought to makes decisions based on desired outcomes. Participants in this course learn techniques for combatting decision fatigue, tools for streamlining prioritization, and strategies for developing a reputation for being an influential decision maker.