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Arrowhead Consulting

How We Used The Capability Maturity Model for a Clients Success

Summary

Learn how this organization utilized the assessment of the Capability Maturity Model to highlight its strengths and opportunities for improvement and put them on the path towards controlled growth.

Industry

Oil & Gas

 

Consulting Services Provided

Capability Maturity Model (CMM) Assessment, PMO Assessment

 

Company

A premier provider of engineering, inspection, and GIS solutions for utility infrastructure & operations in the Oil & Gas industry. This company is experiencing significant growth while finding that the organization’s systems and processes are not growing at the same rate.

 

Challenge

Given the aggressive growth strategy, the organization has been facing steep challenges in the following areas:

  • Lack of integration between distributed teams and offices in North America
  • Misalignment of organizational and team objectives and goals
  • Weak communication and information distortion
  • Significant variations observed in processes, systems, and tools

 

Solution

The client engaged Arrowhead to perform a Capability Maturity Model (CMM) assessment of the organization’s maturity in their different verticals. At the conclusion of the assessment, Arrowhead provided a comprehensive report that addressed the specific “pain points” of the company in order to provide a heat map of areas that were suffering from low maturity, in effect, giving the client areas needing priority focus and initiative. Included within the report was a roadmap of recommendations and implementable solutions.

 

Results

The organization now has a data-driven report which provides the necessary insight into not only where, but how they should focus efforts. Moreover, the report specifies which efforts would produce the greatest impact. Arrowhead is working with the client to implement the recommended solutions to increase maturity, allowing the organization’s capabilities to be more aligned with its growth. The value delivered in undertaking a CMM Assessment extends to the organization’s ROI, employee and customer satisfaction, and overall company health.

 

Our company received far greater value than we imagined conducting this CMM. We saw immediate benefits and have partnered with Arrowhead to do this for one of our largest clients.

 

- Heath M., President

Defining a Capability Maturity Model

A Capability Maturity Model (CMM) is a structured collection of elements that describe characteristics of effective processes.

A Maturity Model provides:

  • A starting point
  • The benefit of a community’s prior experiences
  • A common language and a shared vision
  • A framework for prioritizing actions
  • A way to define what improvement means for your organization
cmm process

CMM Benefits

  • A 1-hour employee investment will allow for the greatest amount of information to be obtained in a short amount of time (Recommended number of respondents 15-20+)
  • Receive a comprehensive report on Quick Wins, Short-term and Long-term implementation recommendations tailored to your business
  • Data is not biased, a single stakeholder can’t determine/drive the results

About Arrowhead

At Arrowhead Consulting, we guide companies through the process of sustainable growth and development from beginning to end. Our industry experts help facilitate growth centered around project management, leadership development and organizational effectiveness through training, workshops and innovative technologies. We understand that each situation is unique, and our strength lies in creating tailor-made plans that ensure success for every one of our clients. As we adapt to each project, we maintain our core values to ensure the development of our company.

Want to get in touch? Contact us here.